How do I edit, extend or cancel my reservation?

Job taking longer than expected, or just want to enjoy using the Thing for a few more hours? Or maybe you no longer need it? Here's all you need to know about changing your reservation.

How to extend your reservation

For now, you can only do this when you have the Thing out on loan before midnight on the day you're due to return it.

However it's really important that you check the Thing isn't booked out after you - and that you check this as soon as possible, so you have enough time to return the Thing on your original return date if you have to.

To extend your borrow, head to our website and log in to your borrowing account with your email and password.

Click on the icon of a person (between the cart and 'Sign out') and click on 'Your borrowing', then click on 'Current' to see what you currently have out on loan.

Click 'Edit' on the reservation you want to extend. It'll show the date and time you currently have it until - now you just have to select the new time you want to return it!

Any greyed-out hours or dates mean you can't bring it back then - so if someone else has booked to borrow your Thing next, you won't be able to extend your loan and will have to return the Thing at the original return time.

The website will tell you how much it'll cost for the extra hours. Once you've picked your new return time, hit 'Proceed to checkout' to pay for your extra days and confirm the borrow extension.

Please don't make a whole new reservation if you can avoid it! Contact our Support team if you need any help with extending.

How to edit your borrow

You can edit an upcoming borrow any time before the day you're due to collect.

You can do this by logging into your account on our website and going to 'Your Borrowing'. You'll see your reservation in the 'Upcoming' section, with an "Edit" button next to it.

Simply click the button and you'll be taken to the availability calendar, where you can change the start and/or end time of your borrow.

Any greyed-out dates or times mean you can't borrow then - as someone else has probably booked the Thing already. If that's the case, you won't be able to edit your borrow and will have to collect and return the Thing at the original date and time.

If you're having trouble editing your reservation, feel free to drop our Support team a message.

How to cancel your borrow

You can cancel an upcoming borrow for a full refund before 9am the day before you're due to collect.

You can do this by logging into your account on our website and going to 'Your Borrowing'. You'll see your reservation in the 'Upcoming' section, with a "Cancel" button next to it.

If you're unable to cancel because you've missed the window for a full refund, please get in touch with our Support team to explain why you'd like to cancel - we might be able to refund you or credit your account so that you can rebook for another time.