How do late fees work?

We charge late fees every day that a Thing is overdue. If you're having trouble returning a Thing, please get in touch ASAP - but note we might not be able to waive late fees if another borrower is affected!

Why we charge late fees

When you make a reservation with us, you agree to our Terms of Borrowing which outline what we expect from you as a borrower, and what you expect from us. 

As outlined there, if the Thing you've borrowed comes back late or in a condition not suitable for the next borrower, we have the right to charge for these instances. Everything we do, including these charges, is to benefit the next borrower and also because when this happens it causes more work for our Support team.

If a Thing is brought back later than its return date, we will charge you 1.5x the hourly price for every hour it's late. If you're struggling to return it on time, or want to keep it for a few extra hours, please get in contact or look at extending your borrow instead.

You can check whether the Thing is being borrowed immediately after you by looking at its availbilkity on our calendar - in which case it's even more important you bring it back on time!